LEGAL

Refund Policy

Effective 29 September 2026. We want SUMn to work for you. If it does not, here is what we will do.

30-day money-back guarantee (annual subscriptions)

If you are not happy with SUMn, email us within 30 days of your first annual payment for a site and we will refund that payment in full. You do not have to give a reason.

  • The guarantee applies to the first annual subscription for each site, once per customer and site.

  • It does not apply to renewals.

  • When we refund, the licence key is cancelled and SUMn stops working on the computers that use it.

Monthly subscriptions

You can cancel a monthly subscription at any time. It will not renew, and SUMn keeps working until the end of the month you have paid for. We do not refund part months.

Renewals

Subscriptions renew automatically. If you did not mean to renew, email us within 7 days of the renewal payment and, provided SUMn has not been used at the site since the renewal, we will cancel the subscription and refund that payment.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in this policy limits those rights.

How to ask for a refund

  1. Email support@sumn.com.au from the address used for the order.

  2. Include your order number (on your tax invoice) and the site name.

  3. We will confirm by email, usually within one business day.

Refunds go back to the card used for the payment. They are usually processed within 5 business days, and your bank may take a few more days to show them.

Contact

SUMn Pty Ltd (ACN 702 770 474, ABN 25 702 770 474), Perth, Western Australia. Email support@sumn.com.au.